Shipping & Returns

Delivery Terms

Delivery charges are calculated based on the weight of your order and can be calculated on your shopping cart page.

• For orders up to 1kg - P&P 3.99
• For orders up to 5kg - P&P 5.99
• For orders up to 10kg - P&P 7.99

Orders heavier than 10 kg will require two or more parcels and the correct postage will be calculated at checkout. Delivery in the TR17, TR18, TR19 and TR20 area (Penzance and West Penwith) is free for orders that weigh more than 2.5kg.

Returns

You may return goods supplied by us in their original condition within 30 days of the date you received them and obtain a refund. Return shipment will be at your own cost. We can not arrange a third party collection on your behalf. All returned items for refund must be unopened and in resaleable as new condition, with their original box, packing and accessories as appropriate then on receipt of returned goods we will refund the full cost less the original postage and packaging charge. Please note: If you open containers and original packaging then we will not be able to offer the goods for resale as new so we will not be able to offer you a refund. When returning goods we recommend that you use a courier that offers shipment tracking and that you insure the package for its full value. You will be responsible for any loss or damage to the goods during transit.

Damaged Goods

Please inspect and advise us within 24 hours of receipt if goods are damaged. Our carriers do not accept responsibility for damaged goods beyond this period of time.